Question 1

How do I find a guide?

Accepted Answer

Open Find a Guide and search for where you are travelling. Each result opens a full profile with the guide's languages, years of experience, the tours they publish, their own FAQs, and reviews left by earlier travellers.

Question 2

How do I contact or book a guide?

Accepted Answer

Guides are contacted directly. Open the profile and use the phone number shown there, then agree the dates, the itinerary and the price between yourselves. We are not in the middle of that conversation, so there is no booking held here to cancel and no money held here to refund.

Question 3

Does it cost anything to use the site as a traveller?

Accepted Answer

No. There is no traveller fee, no booking fee, and no commission taken out of what you pay a guide. Whatever you agree with the guide reaches the guide in full. The platform is paid for by guides, who hold a subscription to stay listed.

Question 4

How do I leave a review?

Accepted Answer

Write your review from the guide's profile page. We email a six-digit code to the address you enter, and the review is published once you enter that code back. The code is there so a review comes from a real, reachable person. A review that is never verified is never published.

Question 5

A profile looks wrong, or something went badly. What do I do?

Accepted Answer

Use Report Guide on the profile itself. You pick a reason — fake profile, scam or fraud, wrong information, or inappropriate content — and describe what happened. Reports reach our moderation team, who can suspend a guide while they look into it. If you were harmed or are out of pocket, email support as well so a person picks it up directly.

Question 6

How do I list myself as a guide?

Accepted Answer

Create an account, then work through guide registration: your personal and professional details, your documents, your payment details, and accepting the platform policies. You can leave and come back — each step is saved as you finish it.

Question 7

Which documents do I need?

Accepted Answer

Two are required. The other three are optional, and an application carrying them is easier to approve. Government ID — required Proof of address — required Guide licence — optional Insurance — optional Background check — optional

Question 8

How long does approval take, and how will I know?

Accepted Answer

A submitted application sits as Pending until someone on our team reviews it. Your dashboard shows the current status, and you are notified when it becomes Approved or Rejected. A rejection says why. Most often it is a document that was unreadable or out of date, which you can replace and resubmit. If the reason is not clear to you, email support from the address you registered with.

Question 9

Why can't travellers see my profile?

Accepted Answer

A profile is public only while all three of these hold: Your application is Approved. Your account is not suspended by moderation. Your subscription is in trial, active, or inside its grace period.

Question 10

How do I publish tours and answer common questions?

Accepted Answer

Tours live under Tours in your dashboard. A tour stays a draft until you publish it, so you can build it over several sittings without travellers seeing it half-finished. FAQs live on your profile. They show on your public page, and they are the cheapest way to stop the same question arriving by phone ten times a week.

Question 11

My account has been suspended.

Accepted Answer

Your dashboard shows the reason and the moderation history behind the decision, and lets you request a review of it. Say what you think was misread, and add anything that supports it. A person reads every review request. If the suspension followed a traveller's report, the outcome is recorded in that same history.

Question 12

Is there a free trial?

Accepted Answer

Yes. The guide plan ships with a 90-day trial, and your billing page shows your own trial end date — that date is the one that counts, not this paragraph. Reminders go out 15 days, 7 days and 1 day before a trial ends, so it should not run out quietly.

Question 13

What happens if I don't renew in time?

Accepted Answer

A subscription that ends moves into a 7-day grace period. Nothing changes for you during it — your profile stays public and every dashboard feature keeps working — and reminders go out as the window closes. Once the grace period ends your profile is delisted and stops reaching travellers. It is not deleted: paying brings the same profile, tours and reviews straight back.

Question 14

Where do I find my invoices?

Accepted Answer

Every invoice is listed on the billing page, newest first, and opens as a PDF you can save or print.

Question 15

Can I change the name, address or GSTIN on my invoices?

Accepted Answer

Yes — edit your billing details on the billing page. Your state decides whether an invoice carries CGST and SGST or IGST, so keep it accurate. Changes apply to invoices issued from then on. An invoice already issued keeps the details it was issued with, and a payment already in progress is invoiced with the details it started with. That is what a tax invoice has to do, not a limit we can lift on request.

Question 16

I paid, but my subscription still shows as unpaid.

Accepted Answer

Activation waits on a confirmation from the payment gateway rather than on your browser, so it can trail the payment by a few seconds. The billing page watches for it for about half a minute after you pay. If it has not caught up, reload the page a few minutes later before doing anything else. Still nothing? Email support with the payment or order ID from your gateway receipt and we will match it to your account — please do not pay a second time.

Question 17

I can't sign in.

Accepted Answer

Use Forgot password to have a reset link emailed to you. If you created the account with Google, sign in with Google rather than a password — they are two doors into the same account. If the address is not recognised at all, it is usually a different address from the one you registered with. Email support from the address you think you used and we can check.

Question 18

How do I change my profile details?

Accepted Answer

Photos, languages, your description and your FAQs are all editable from your dashboard profile. Details verified during registration — the name on an ID document, for instance — need a document behind the change, so send those to support and we will handle the re-verification.

Question 19

What do you do with my data, and can I have it deleted?

Accepted Answer

The privacy policy sets out what we collect, why, and who it is shared with. For a copy of your data, or to close your account, email support from your registered address. Invoices and moderation records are kept for as long as the law requires even after an account closes.

How can we help?Answers, then a person.

For travellers

Becoming a guide

Billing and subscriptions

Account and privacy

Talk to a person.